Return & Exchange Policy

Return Window

We accept returns within 15 days from the date of delivery.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

1. Unopened Condition: The product must be unused, unopened, and in its original packaging
2. Original Condition: All tags, labels, and seals must be intact
3. Complete Product: All accessories, free gifts, and product components must be included
4. No Damage: The product should not show signs of use, wear, or damage

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Items damaged due to misuse or negligence
• Products with broken seals or tampered packaging
• Customized or personalized items

How to Initiate a Return

1. Contact our customer support at 9079267950 / 6310012879 within 15 days of delivery
2. Provide your order number and reason for return
3. Share clear images of the product (if damaged/defective)
4. Our team will review and approve your return request
5. Once approved, you will receive return instructions and a return shipping label (if applicable)

Return Shipping

• For damaged or defective products: VSM BRAND will bear the return shipping cost
• For change of mind or other customer-initiated returns: Customer is responsible for return shipping costs
• Products must be securely packaged to prevent damage during return transit

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product:

1. Return the original product following our return process
2. Place a new order for the desired product

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Refund Policy

Refund Eligibility

Refunds are processed only under the following conditions:

1. Damaged Products: Items received in damaged condition with proof (photos/videos)
2. Defective Products: Manufacturing defects or quality issues
3. Wrong Product: If you received a different product than ordered
4. Unopened Returns: Products returned in unopened, original condition within 15 days

Refund Process Timeline

• Once we receive your returned product, our team will inspect it within 2-3 business days
• If the return is approved, the refund will be initiated within 5-7 business days
• The refund will be credited to your original payment method

Refund Method & Timeline by Payment Type

• Credit/Debit Card: 5-10 business days (bank processing time may vary)
• Net Banking: 5-10 business days
• UPI: 3-7 business days
• Wallets: 3-7 business days

Partial Refunds

Partial refunds may be granted in the following situations:

• Products showing signs of minimal use despite being in unopened original packaging
• Missing accessories or components (refund will be proportional)

Non-Refundable Charges

The following are non-refundable:

• Original shipping charges (unless the return is due to our error)
• Cash on Delivery charges
• Gift wrapping charges (if applicable)

Refund Rejection

Refunds will be denied if:

• The product is received in used or damaged condition due to customer handling
• The packaging is not intact or original seals are broken
• The return is initiated after 15 days from delivery
• The product does not meet our return conditions

Contact for Refund Status

For any queries regarding your refund status, please contact us at:

• Phone: 9079267950 / 6310012879
• We will investigate and provide updates within 24-48 hours